Terms & Conditions

Terms & Conditions

Freightrunner Logistics, Inc. firmly believes that it is in the best interest of the customer to know and read all the “fine print” before making a decision about shipping their vehicle. The following is an exact copy of our contract’s entire Terms and Conditions.

*Please be advised that our Terms and Conditions are based on the Industry Standards and Regulations.

Customer and Freightrunner Logistics, Inc. Agree To The Following:

Customer acknowledges and agrees that Freightrunner Logistics, Inc. is hereby authorized to arrange the shipment of the vehicle(s) stated in this agreement from the area of origin specified to the area of destination specified.

Customer acknowledges and agrees Carrier will pick up and deliver as close to your door as legally and as safely as possible. A mutually agreeable place to load or unload may be necessary because of low hanging trees, low hanging wires, narrow streets and residential area restrictions.

Customer agrees to inform Freightrunner Logistics, Inc. prior to transport and pre-approve any/all over-sized (dual or oversize wheels, extra-large, racks, lifted, limo, etc.) and/or inoperable (unable to be driven on its
own) vehicle(s). If Customer fails to do so an over-sized and/or inoperable vehicle fee of $300.00 will be imposed and must be paid in full prior to delivery of vehicle(s).

Customer shall prepare the vehicle for shipment by removing all non-permanent outside mounted luggage and other racks prior to shipment, and securing all loose parts and fragile or protruding accessories.
Customer releases any claims for damages unable to detect due to poor weather conditions, poor lighting conditions or vehicle’s dirty condition, and damage caused by Customer’s failure to fulfill these obligations. No
vehicle(s) shall contain more than ¼ tank of fuel during transport.

Customer acknowledges that Freightrunner Logistics, Inc. does not authorize personal belongings in the vehicle(s) and that items are not covered by carrier insurance and agrees that choosing to do so is completely at personal risk. Customer agrees to remove all personal or household items from vehicle(s) prior to shipment. Luggage and personal property must be confined to trunk, not exceeding 100 pounds. Neither Freightrunner Logistics, Inc. nor the carrier are responsible for personal items left in vehicle, nor for damage caused to vehicle from excessive or improper loading of personal items. The following items are not allowed to be inside the
vehicle(s) during shipment: electronic equipment, valuables, plants, live pets,  flammables, ammunitions, explosives, firearms, alcohol, drugs or contraband.

Customer acknowledges that the transport truck is subject to inspection by the DOT and the Authorities of the law at every state line and can be fined up to $10,000 if found to be carrying household goods, or any and all illegal substances. The car is subject to being impounded,  in such event, Customer hereby releases Freightrunner Logistics, Inc. from any and all responsibilities and acknowledges that all fines, fees and expenses will be passed to the owner of the car. Customer agrees that there will be no car rentals arising from a delay in the delivery, pickup and/or damage of
vehicle(s) and Freightrunner Logistics, Inc. shall not be liable for car rentals at any time whatsoever.

Customer acknowledges and agrees to solely and exclusively hire Freightrunner Logistics, Inc. Once an order with a deposit is processed with Freightrunner Logistics, Inc. any subsequent corresponding order(s) placed with another company constitutes the forfeiture of the deposit with Freightrunner Logistics, Inc.

Freightrunner Logistics, Inc. agrees to provide customer with an estimated pick up and estimated delivery date as promptly as possible. However, delays may occur prior to, and/or during transport due to weather, road conditions, mechanical problems, Acts of God. Freightrunner Logistics, Inc.
shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees.

All pick-up and/or delivery dates and times are only estimates. Freightrunner Logistics, Inc. cannot guarantee pick-up or delivery of vehicle(s) on a specified date or time.

Customer authorizes Freightrunner Logistics, Inc., its subcontractors, agents and employees to jointly or separately operate and transport the
vehicle(s) in any manner necessary between its pick up location and the destination to fulfill the obligations under this Agreement.

The assigned carrier, solely, is responsible for the condition and/or damage of your vehicle while it is in his possession. In such event, the carrier solely shall be responsible for all obligations to Customer.
Freightrunner Logistics, Inc. will share the carrier insurance policy information upon request but is not the entity responsible for any damages. Customer shall file all claims with the carrier identified on the entity responsible for any damages. Customer shall file all claims with the carrier identified on the Bill of Lading and hereby releases Freightrunner Logistics, Inc. from any and all claims arising out of or related to any actions or inactions of the carrier. All claims must be noted and signed for at time of delivery, and submitted in writing to the assigned carrier within the terms of that carrier’s Bill of Lading.

Customer acknowledges and agrees to allow Freightrunner Logistics, Inc. up to 7 business days (beginning the first available pick-up date, elected by the
customer) to assign vehicle(s) a carrier (dispatch). Customer has the option to request an ‘Immediate Pick-Up’, allowing Freightrunner Logistics, Inc.
up to 3 business days (beginning the first available pick-up date, elected by customer) to assign vehicle(s) a carrier (dispatch). Customer must request an ‘Immediate Pick-Up’ at the time an order is placed and an immediate pick-up fee of up to $250.00 will be added to the original price. Freightrunner Logistics, Inc. will not accept cancellations prior to the
seventh business day (third business day for ‘Immediate Pick-Up’).   In
the unlikely event Freightrunner Logistics, Inc. is unable to assign a carrier
(dispatch) within 7 business days (or within 3 business days for ‘Immediate Pick-Up’) the customer will receive a refund in full.
Freightrunner Logistics, Inc. will continue to seek a carrier until customer cancels the order.

Freightrunner Logistics, Inc. must receive cancellation requests from customer in writing; directed to fax: (847) 680-9101 or email:
service@freightrunnerlogistics.com. Freightrunner Logistics, Inc. does not accept/honor cancellations via phone call. Cancellation requests received after 5:00pm CST on Monday-Friday or on Saturday/Sunday will be processed the next business day.

In the event the customer chooses to cancel an order after the vehicle(s) have been assigned to carrier (dispatched) customers deposit will not be refunded and $100.00 cancellation fee will be imposed and collected by Freightrunner Logistics, Inc. with the credit card Freightrunner Logistics, Inc. has on file.

In the event the customer paid in full for the shippment and chooses to cancel after the vehicle(s) have been assigned to a carrier (dispatched) an administrative cancellation fee of $295.00 will be retained by Freightrunner Logistics, Inc. The remaining balance will be refunded in full.

In the event a deposit is not collected until vehicle(s) has been assigned to carrier (dispatched) and customer chooses to cancel after the
vehicle(s) has been assigned to a carrier (dispatched), Freightrunner Logistics, Inc. reserves the right to charge the credit card Freightrunner Logistics, Inc.
has on file in the amount of $150.00.

Refunds or deposits issued by Freightrunner Logistics, Inc. will be processed within 15 business days of written confirmation of cancellation and received by company check. In the event the customer requests their bank and/or credit card company to issue a charge-back  within the 15 business days allotted for Freightrunner Logistics, Inc. to process a refund of the deposit, an administrative  fee of $195.00 will be imposed and charged to the credit card Freightrunner Logistics, Inc. has on file.

In the event a customer requests their bank and/or credit card company to issue a charge-back after customer received services in full from Freightrunner Logistics, Inc. an administrative fee of $295.00 will be imposed and charged to the credit card Freightrunner Logistics, Inc. has on file.

Freightrunner Logistics, Inc. is licensed by the U.S. Department of Transportation (FMCSA). MC-841298. The entity responsible for any damages. Customer shall file all claims with the carrier identified on the Bill of Lading and hereby releases Freightrunner Logistics, Inc. from any and all claims arising out of or related to any actions or inactions of the carrier. All claims must be noted and signed for at time of delivery, and submitted in writing to the assigned carrier within the terms of that carrier’s Bill of Lading.

Freightrunner Logistics, Inc. reserves the right to refuse or cancel the transport of any vehicle(s), at any time, for any reason.

This supersedes all prior written or oral representation of Freightrunner Logistics, Inc. and constitutes the entire agreement between Customer and Freightrunner Logistics, Inc. and may not be changed except in writing and signed by an officer of Freightrunner Logistics, Inc.

Freightrunner Logistics, Inc. will not be liable for the following:

1. Damage caused by Acts of God, Vandalism or the Authority of the law.
2. Damage caused by leaking fluids, battery acids, cooling systems fluids, antifreeze solution, and industrial fallout.
3. Damage caused by failure or the lack of factory tie down brackets/holes.
4. Damage occurring while unloading non-operational or “inop” vehicles.
5. Mechanical, electrical/electronic functions exhaust systems, alignment, suspension, transmission, clutches, brakes or engine tuning. Inspection of these items is not practical at the time of shipment.
6. Damage or loss of loose parts or special equipment such as window shades, louvers, convertible or detachable tops or caps, camper tops, bed liners, aftermarket items, etc. when not listed on the bill of lading and/or when not properly wrapped or stored so as to prevent damage. We will not be responsible for anything with less than 8 inches of clearance from the ground.
7. Damage to tires not due to carrier negligence.
8. Damage caused by freezing or overheating of cooling system and/or batteries. Protection from freezing and overheating is the responsibility of the Shipper.
9. Damage to interior such as dash boards, rugs, seats, etc., as interiors are not inspected. Glass cracks from a pre-existing defect.
10. Antennas that extend more than (3) inches above the mounted area.
Removal or detraction of antenna is the Shippers responsibility.
11. In the event a vehicle becomes unavailable after receiving the dispatch sheet Freightrunner Logistics, Inc. will not be held accountable for paying any dry run or gas fees.
12. Cost or expenses, including towing or repair charges, resulting from malfunctioning vehicle.
13. Loss and/or damage to articles or personal belongings left in vehicle.
14. In the event carrier does not collect full COD/COP amount listed above on this dispatch sheet Freightrunner Logistics, Inc. will not be held accountable for any funds not collected.
15. Damage as a result of overloaded vehicle or suspension failure including but not limited to limited to suspensions, exhaust systems, oil pans, transmission casing, front or rear axle, mufflers/exhaust systems, etc.
16. Damage unable to detect due to poor weather conditions, poor lighting conditions or vehicle’s dirty condition.
17. Damage to vehicles shipped in “as is” condition or “inop” condition.

Freightrunner Logistics, Inc. is licensed by the U.S. Department of Transportation (FMCSA). MC-841298. TERMS & CONDITIONS

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Print Name

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Signature

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Date

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Order ID Number

Please fax or email signed terms and conditions:

Fax: (847) 680-9101

service@freightrunnerlogistics.com